Welcome to [YVAN CHAN]! To make your shopping experience smoother, we have compiled a series of frequently asked questions and their answers. If you encounter any questions while browsing or shopping, you may want to find the answers here first.

1. How to register as a [YVAN CHAN] member?
Just click the “Register” button at the top of the page and fill in the relevant information as prompted to complete the registration. Support email registration.

2. What should I do if I forget my password?
Click “Forgot Password” on the login page, enter the email address used when registering, and we will send you a link or verification code to reset your password. Please follow the instructions.

3. Does the product price include shipping costs?
The price displayed on the product page generally does not include shipping costs. The specific shipping costs will be automatically calculated based on the delivery address during settlement. Free shipping may be provided for some products or during promotions.

4. How to check the order status?
After logging in to your account, click “My Orders” to view the details and current status of all orders, including pending payment, shipped, completed, etc.

5. What payment methods are supported?
We support multiple payment methods, including Alipay, WeChat Pay, etc. The specific payment method will be clearly indicated on the settlement page.

6. Can I cancel or modify my order?
After the order is submitted, you can try to cancel or modify the order through the “My Order” page before it is shipped. Once the product has been shipped, it cannot be canceled or modified. Please contact customer service directly.

7. What should I do if the product has quality problems?
If there are quality problems with the goods you receive, please initiate a return or exchange application through “My Orders” within 7 days after receiving the goods, and attach a description of the problem and photographic evidence. We will handle it for you as soon as possible.

8. What is the return and exchange process?
After submitting the return or exchange application, our customer service will review it within 24 hours. After passing the review, send the goods back according to the guidelines. After receiving the returned goods and inspecting them correctly, we will refund you or arrange an exchange as soon as possible.

9. What is the seven-day no-questions-asked return policy?
Most products support a seven-day no-reason return, that is, within 7 days from the date of receipt, if the product remains in its original condition and does not affect secondary sales, you can apply for a no-reason return.
10. About logistics and distribution?

We cooperate with a number of logistics companies. The delivery time depends on the distance of the delivery address. Generally, the goods will be delivered within 1-7 working days after placing the order. You can view logistics tracking information in “My Orders”.

11. How to contact customer service?
If you have any questions or need help, you can contact us through the following methods:

I hope the above answers can answer your questions. [YVAN CHAN] is always committed to providing high-quality goods and services. If you have any other questions, please feel free to contact us at any time. We look forward to your every visit!