[YVAN CHAN]Return and Exchange Guide

At [YVAN CHAN], we believe that customer satisfaction is the core of service. To ensure you have a worry-free shopping experience, we offer a simple and convenient return and exchange policy. Here is a detailed guide to help you better understand the entire process:

1. Return and Exchange Policy Overview
Seven-day no-reason return: Within 7 days from the date of receipt of the product, you can apply for a no-reason return if the original appearance of the product, accessories are intact, and secondary sales are not affected.
Returns due to quality problems: If there are quality problems with the goods received, we provide free return service and bear the return shipping costs.
Exchange conditions: If the product does not match the size, the wrong product is shipped, etc., exchange is supported. Please apply within 7 days after receiving the goods.

2. Application process
Contact our customer service team and your application will be reviewed within 24 hours. Once approved, you will receive further instructions.

3. Logistics arrangements
Return: After passing the review, you will receive the return address and logistics tracking number. Please use the original packaging or appropriate packaging to return the goods to the designated address.
Exchange: In some cases, we may directly arrange for new products to be shipped. Please follow the customer service instructions for specific operations.

4. Shipping fee instructions
Returns without reason will usually require you to bear the return shipping costs.
If there is a quality problem or the wrong product is sent, we will bear the return shipping fee.
Please use our recommended logistics services to ensure the effectiveness of the freight subsidy.

5. Refund and exchange progress
Refund: After the product is returned and verified to be correct, we will complete the refund within 3-7 working days, and the money will be refunded to your original payment account.
Exchange: After receiving the returned item and passing inspection, we will send you the replacement item as soon as possible.

6. Precautions
Please ensure that product labels and accessories are complete to avoid affecting returns/exchanges.
Some special products (such as customized products, consumables, etc.) may not be subject to the regular return policy. Please read the instructions on the product details page carefully before purchasing.
In case of holidays, refund and exchange processing time may be slightly delayed, please understand.

7. Customer service support
If you have any questions or need help during the return and exchange process, please feel free to contact our customer service team. We promise to provide patient, professional answers.

At [YVAN CHAN], we are committed to creating a safe and worry-free shopping environment. Your satisfaction is our driving force for continuous advancement, and we look forward to bringing you a pleasant shopping experience every time.